At first I thought it difficult to install considering the first one cracked and I thought this piece too fragile to really man handle. Mine cracked on the thinnest part of the lateral side of the piece. There's a few online reviews of people complaining this is hard to install as well. Not the case however. You have to, with your thumb, push the male piece out far enough so it will fit back in the female end. It won't break, the plastic is flexible enough. The whole piece though, unlike the original, moves up and down far more easier and freely once the replacement is attached. I actually didn't know it did that......but it most certainly does now. Not a bad thing however. All of this will make sense should you try what I'm saying.
Fit beautifully and saved me from having to buy another $250 helmet- they even got rid of the tiny spring that broke on the original that came in my helmet- ratchets better than ever as well as increased comfort!!! Definitely buy!!
Wasnt even sure this part was able to be replaced and was glad to find it available. It was a little tricky to align the pieces and replace out this part, but overall only took A few moments. Havent had an issue since.
The grey 'case' of the lock broke apart after 2 years of usage aprox. twice a week. For more durability this part should be from fiber plastics or something like this. On the other hand the retention system is very easy to adjust with one hand and comfortable. Looks like no shop offers the spare part in Europe so I came here. My helmet is still in very good condition beside the broken lock and this service will ensure an again satisfied GIRO customer. )
There are no installation directions for this item, and it is next to impossible to install. The product is fine, if you can get it back into the helmet.
The retention system on my Giro helmet broke. I searched high and wide for this replacement part. (Even the manufacturer.). No one seemed to carry small replacement parts such as a helmet retention system. But Western Bike Works had the part, provided excellent customer service, and quick turn around. Now I will always search Western Bike Works first for parts. Thank You. Richard Sertich
MY original system had multiple broken points and was beyond usable. This replacement system went on easily and I have a fully usable helmet again. Definitely better than buying a new helmet! Timely Shipping and Customer service at BikeWorks 1
I'm glad a local shop had the product in their online store and had it delivered the next day to their brick and mortar store. Product was easy to install. Took pictures of old one to make sure I installed the same way.
