Returns and Exchanges
One Year Return Policy
We offer a one year return policy on all products returned to us in new (unused) condition.
What does New Condition Mean?
New condition means the item and all packaging including accessories, boxes, manufacturer tags, and manuals must be returned to us in the same condition as shipped to you. Basically, the item needs to look the way it did when it came to you.
Help us help you! Protect products!
- Open boxes carefully
- Try shoes on a carpeted floor and don't mount cleats on them until you are comfortable with the fit.
- Wrap saddle rails with electrical tape before attaching to the seatpost to avoid scratching the rails
Item not in New Condition?
If your item is not in new condition, we offer store credit on returns on lightly used products within 60 days of purchase date.
No Return Authorization Required
No return authorization number is necessary. Just ship your items back to us with a copy of your invoice or a printout of your confirmation email and a note indicating how you'd like us to handle the return. Please include your daytime phone number in case we have any questions.
Our warehouse address for returns is:
WesternBikeworks Returns Dept.
5741 NE 87th Ave
Portland, OR 97220
In Store Bike Return Policy
Click Here to find out more about purchasing a bicycle from Western Bikeworks.
Exchanges - USA
Return item in new condition. We'll cover regular shipping back to you on the exchange at no additional cost. Have a question or need to expedite the exchange process? Contact us! firstname.lastname@example.org
Warranty - USA
Please contact us if you require warranty service. We will help you out directly or help get you the best contact for the manufacturer; often times the manufacturer will be able to provide a quicker/easier solution. Contact us! email@example.com
Return Shipping Costs
Customers are responsible for return shipping costs on all returns and warranty claims. Return shipping costs are non-refundable (unless we've made a mistake). Packages received postage-due will have the postage deducted from the customer's refund.
International Returns and Exchanges
We cannot offer exchanges on international orders. We will process a refund as quickly as possible, so you can place a replacement order at your convenience.