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Security

We utilize a secure site for our shopping cart and account management, with 128-bit encrypted transactions for your credit card and personal information. When you see 'https' rather than 'http' in your browser's address window when checking out, the data is encrypted as it is passed between your computer and our servers. This prevents outsiders from obtaining credit card information or personal data as it is sent to our servers and lets you know that you are operating in a secure environment. You can safely enter your credit card number without fear of having it intercepted by anyone.

In order to make sure our website and servers are secure, we perform a comprehensive security audit of our website and have our site tested by an outside security company on a regular basis. This level of security screening meets or exceeds the guidelines set forth by the credit card companies to protect your personal and credit information.

Privacy

We will not share your personal information (name, email, address, phone) with anyone for any reason unless compelled to do so by law.

Emails

Our software automatically sends out an order confirmation email when the order is received, and a ship notification email (if shipped via UPS) when the order is shipped. These emails are automatic and are sent by our server software. If you have spam blocking software that sends a return email and requires a response, you will most likely not receive these confirmation emails. You can check your order status by click on Your Account near the top of each page on our website.

In order to keep our marketing costs low and provide the best service and prices to our customers, we utilize email marketing to keep our customers aware of specials and great deals. When you join our email list, or place an order, you'll be added to our weekly email program. Each of these emails includes an unsubscribe link to allow you to easily be removed from this list.

Legal Notice

WesternBikeworks.com is a DBA of Velotech, Inc. Velotech accepts no responsibility for the proper use of the merchandise purchased and makes no warranty either expressed or implied as to the fitness of the merchandise for any particular use. Bicycling can be a dangerous activity. The customer is urged to exercise caution in using the merchandise including wearing a helmet, and using reflectors and lights.

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*Orders received before 2:00PM Pacific time are shipped the same day (M-F). Orders over $75 are shipped free (USA only, excluding AK and HI). Some exceptions apply. See Shipping for details.