We recommend UPS shipping for shipments to the lower 48 states and Puerto Rico. This is the most cost effective for most packages, and usually the quickest delivery. For Alaska and Hawaii, USPS Priority Mail is often faster and less expensive.

For all shipment options, you'll see an estimated delivery date. This date is based on estimated delivery times provided to us from UPS and USPS. We try our best to get your order to you in the estimated time. UPS meets their delivery estimates on approximately 97% of our shipments. USPS does not provide us shipment delivery statistics, but they are generally fairly good at meeting their delivery estimates except in high volume times such as before Christmas.

We cannot ship CO2 cartridges and inflators that include cartridges, or any volatile materials such as certain lubricants via air.

We offer a 30 day satisfaction guarantee on all the products we sell. If you're not satisfied with the product, return it back to us for a refund, exchange or credit. All we ask is that you try to keep all packing materials and, where possible, send the product back to us in as-new condition. No return authorization number is necessary. Just ship it back to us with a note indicating how you'd like us to handle the return.

Our warehouse address for returns is:

WesternBikeworks
6150 NE 92nd Dr. Suite 108
Portland, OR 97220

Any product bought from us carries the full manufacturer's warranty. We handle all warranty claims directly so you don't have to try to deal with the manufacturer. We can usually provide faster turn-around than you'll get by yourself and we make sure you get satisfactory warranty service. Please contact us by phone or email for warranty service.